Support
DeepMinds
Here are answers to the most common questions. If they don’t help, write to us.
I can’t see content I bought.
Sign in with the same App Store or Google Play account you used for the purchase and tap “Restore purchases” in the app. If that doesn’t help, send us the game name, your device and the purchase date. Never send passwords or card details.
How do I cancel a subscription?
Subscriptions are managed in the store where you bought them: on iPhone in Settings › your name › Subscriptions, on Android in Google Play › Payments & subscriptions. Deleting the app does not cancel it. Refunds are decided by the store (for Apple, at reportaproblem.apple.com).
Something in the game isn’t working.
Try closing and reopening the game and updating it to the latest version. If the problem continues, send us your device model, OS and game version and what happened. A screenshot helps too.
How do I ask for my data to be deleted?
Email info@koopastudio.cz with the app name. Data stored only on your device is deleted when you uninstall the app. See the privacy policy for details.
Operator
- Koopa Studio, s.r.o., company ID (IČO) 10927328
- Registered office: Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic
- Registered in the Commercial Register, file C 350131, Municipal Court in Prague
- Email: info@koopastudio.cz
Write to us.
We answer from info@koopastudio.cz. Prepare your message below and open it in your email app.
We never need passwords or payment card details.